Delete your data
In your workspace, open Settings & activity → Delete my data. Confirm deletion to remove the workspace, channel connections, conversations, business setup, workflow records and sessions from the application database.
Disconnecting a single platform removes that connection and its cached conversations. The app attempts remote token revocation; if it cannot verify revocation, it tells you to remove access in the platform’s settings as well.
A deletion receipt contains only a random identifier and completion time. Deleting local data does not delete messages already stored by Instagram, Facebook, Messenger, Threads, WhatsApp, YouTube, TikTok, X or Twilio. A keyed SMS suppression fingerprint remains to honor opt-outs; it contains no readable phone number or message text. Use those services to manage their copies.
Meta’s signed deletion callback is available at /api/meta/deletion, and its signed deauthorization callback is at /api/meta/deauthorize. Facebook and WhatsApp use /api/meta/channels/deletion and /api/meta/channels/deauthorize; Threads uses /api/meta/threads/deletion and /api/meta/threads/deauthorize. Configure each callback against its matching app secret.
If you cannot sign in, contact the operator with the connected account name and platform. Never include your password or access token.
Operator contact
Ask Sumi, LLC
support@asksumi.ai