◎Direct messages
Bring professional-account inquiries into your front desk and reply within the messaging window.
For businesses built around people
A calmer
front desk.
Every inquiry deserves a thoughtful reply.
Bring conversations, business knowledge and your next steps together with Sumi.
For nonmedical appointment and service businesses.
Pilot access is arranged directly with our team.
Front deskExample workflowJNew inquiry
“I'd love to book a session.
Where should I start?”
Customer inquiry
Prepared for your review
Happy to help. What kind of session do you have in mind, and which days work for you?
Uses your approved business information
You make the final callReview reply
A place for every inquiry
Keep supported conversations together, with their source and next step close at hand.
Help with the busywork
Turn your business information into useful reply drafts and setup suggestions.
Your team stays in charge
Review before sending. Take over a conversation whenever it needs a personal touch.
From first question to next step
Keep the conversation moving.
One clear workflow for the questions that arrive throughout your day.
Read the product guide- 01
Bring your business knowledge
Add your services, prices, hours and booking policies. Upload a service menu to have Sumi propose the setup.
- 02
Connect your channels
Authorize the accounts you manage. Supported messages and comments arrive through synchronization or incoming webhooks.
- 03
Review a useful reply
Write in your own words or edit an AI-assisted draft. Every outgoing response needs your approval.
- 04
Give the inquiry a next step
Qualify the lead or record a booking request. Your team confirms availability and the appointment.
Your business, connected
Meet the inquiry where it starts.
Each channel supports a specific workflow. Connections depend on account eligibility and granted platform access.
▶Comments
YouTube
Read comments on your channel and help people take the next step with a thoughtful reply.
TProfile & videos
TikTok
Connect your business profile and view your videos. Business Messaging access is separate and pending.
XDirect messages
X
Work through customer-initiated DMs. AI-assisted replies require additional platform permission.
↗SMS
Twilio
Respond to inbound texts with consent, opt-out controls and delivery status. Sender registration is required.
A little help. Clear control.
Built around your judgment.
Sumi prepares. Your team decides. Business changes and replies stay in your hands, with an activity trail that makes each action easy to follow.
Make room for your customers
Bring your front desk together.
Explore the workspace or talk with us about a pilot for your business.