How Sumi works

Updated September 10, 2026 · For nonmedical appointment and service businesses

Operator information is being finalized. Contact support for questions about access, account ownership or data handling.

Sumi is an inquiry workspace for nonmedical appointment businesses. An operator connects their business channels, reviews incoming questions, and uses approved business information to prepare responses. Access is currently arranged directly with the Sumi team for a controlled pilot. Channel availability depends on the permissions granted to your connected accounts.

From an inquiry to a next step

  1. Save your services, prices, hours and booking policies in Business setup.
  2. Connect an authorized account in Connections. Social platforms show their own consent screens; the Twilio sender is verified against server-side credentials.
  3. Open Inbox. Synchronize supported channels or receive a signed Instagram/SMS webhook.
  4. Write a reply or request an AI proposal. Review it and explicitly approve sending.
  5. Mark an inquiry qualified or booking requested. A person confirms availability outside this workspace.

Channel capabilities

Instagram: professional-account DMs and replies within the permitted window. YouTube: channel comments and replies. TikTok: authorized profile and owned videos; Business Messaging is a separate, pending integration. X: inbound DMs and replies, with AI separately gated on policy approval. Twilio: customer-initiated SMS with registered senders, opt-out controls and delivery status.

Human control

Take over an inquiry to pause agent drafting. AI proposals never send themselves or activate business configuration. Staff can edit a draft, decline it or save approved facts. The application does not cold-message leads or confirm calendar availability.

Connect and disconnect

In the protected workspace, use Connect for the relevant platform and authorize only a business account you manage. Use Sync to retrieve supported recent content. Disconnect removes cached channel conversations and attempts platform revocation. You can revoke access in the platform itself and delete workspace data in Settings & activity.

Scope and availability

Sumi currently supports a controlled pilot workspace. Contact support to discuss access for your business. You can explore the interface with clearly labeled sample data. TikTok messaging, recurring outreach, healthcare workflows and calendar synchronization are not currently available.

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Operator contact

Operator identity not configured.
support@asksumi.ai

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